Privacy Policy
Last Updated: August 25th, 2026
Privacy Policy Overview
Linden Design Co Ltd. ("Linden Design Co", "Linden", "we", "our", or "us") respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information through our website, www.lindendesignco.ca (the "Site"), any related services, communications, and applications (collectively, the "Services").
For this Privacy Policy, "Personal Information" means information about an identifiable individual, as defined under applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act ("PIPEDA"). Personal Information does not include information that has been anonymized or aggregated such that it cannot reasonably identify an individual.
Linden Design Co Ltd.
113A Station Street
Belleville, Ontario K8N 3P9
Canada
If you have any questions about this Privacy Policy or our privacy practices, don't hesitate to get in touch with us at:
Email: info@lindendesignco.ca
By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy.
Collection of Personal Information
We collect only the personal information reasonably necessary to provide our Services, communicate with you, fulfill contracts, respond to inquiries, and comply with legal obligations.
Depending on your interaction with us, we may collect:
Name
Email address
Telephone number
Mailing address
Project and design-related information
Payment and billing information
Communications and correspondence with us
Information submitted through contact forms
We may also automatically collect certain technical information when you visit our Site, including:
IP address
Browser type and version
Device information
Operating system
Website usage information
Pages visited and time spent on the Site
Referring website addresses
This information is generally used to:
Operate and maintain the Site
Improve functionality and user experience
Analyze website performance
Prevent fraud and security incidents
Troubleshoot technical issues
Ensure compliance with our Terms of Use
We will not require you to consent to the collection, use, or disclosure of information beyond what is reasonably necessary to provide requested products or services.
In the event of a business transaction, such as a merger, acquisition, financing, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements.
How We Use Your Personal Information
We may use personal information to:
Provide requested services and information
Respond to inquiries and customer support requests
Prepare proposals, contracts, and project documentation
Process transactions and payments
Send service-related communications
Improve our website, products, and services
Personalize your experience
Conduct analytics and business operations
Detect and prevent fraud or unauthorized activity
Comply with legal and regulatory obligations
Enforce our agreements and policies
Where required by law, we will obtain your consent before collecting, using, or disclosing your personal information.
Consent
By providing us with personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy.
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain products or services.
To withdraw consent, contact us using the information provided below.
Disclosure of Personal Information
We do not sell, rent, or trade your personal information.
We may share personal information with trusted third-party service providers who perform services on our behalf, including:
Website hosting providers
Email marketing platforms
Payment processors
Technology and cloud service providers
Professional advisors (legal, accounting, insurance)
These service providers are contractually required to protect personal information and use it only for authorized purposes.
We may also disclose information when:
Required by law, court order, or regulatory authority
Necessary to protect our legal rights
Necessary to investigate fraud, security incidents, or unlawful activity
Required in connection with a business transaction
International Transfers of Information
Our service providers may process or store personal information outside Canada, including in the United States or other jurisdictions.
When information is transferred outside Canada, it may become subject to the laws of the foreign jurisdiction and may be accessible to foreign governments, courts, law enforcement, or regulatory agencies.
We take reasonable measures to ensure appropriate safeguards are in place for such transfers.
Cookies and Website Technologies
Our Site may use cookies and similar technologies to improve functionality and user experience.
Cookies may be used to:
Remember user preferences
Analyze Site traffic and usage
Improve Site performance
Enhance security
Most browsers allow users to refuse or delete cookies. However, disabling cookies may affect the functionality of certain parts of the Site.
Where required by applicable law, we will obtain consent before placing non-essential cookies on your device.
Safeguarding Your Personal Information
We maintain reasonable physical, organizational, and technological safeguards designed to protect personal information from:
Unauthorized access
Unauthorized disclosure
Loss
Theft
Misuse
Modification
Security measures may include:
Secure Socket Layer (SSL) encryption
Password-protected systems
Restricted employee access
Secure cloud storage
Periodic security reviews
Although we use reasonable safeguards, no method of transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
Retention of Personal Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to meet legal, accounting, tax, insurance, and regulatory requirements.
Generally, project and business records may be retained for up to seven (7) years following completion of a project or termination of a relationship, unless a longer retention period is required by law.
When personal information is no longer required, it will be securely deleted, destroyed, or anonymized.
Your Privacy Rights
Subject to applicable laws, individuals may have the right to:
Access personal information held about them
Request correction of inaccurate or incomplete information
Withdraw consent where applicable
Request information about how their personal information has been used or disclosed
File a complaint regarding our privacy practices
To exercise any of these rights, please contact:
Privacy Officer
Linden Design Co Ltd.
113A Station Street
Belleville, Ontario K8N 3P9
Canada
Email: hello@lindendesignco.ca
We may request sufficient information to verify your identity before responding to a request.
Children's Privacy
Our Services are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected without appropriate parental consent, we will delete it as soon as reasonably possible.
Third-Party Websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those third parties.
We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, legal requirements, or other factors.
Updated versions will be posted on this page with a revised "Last Updated" date.
Your continued use of the Site after any updates constitutes acceptance of the revised Privacy Policy.
Accessibility
If you require this Privacy Policy in an alternative format due to a disability or accessibility need, please contact us at:
and we will make reasonable efforts to provide an accessible version.
Complaints
If you believe we have not complied with applicable privacy laws, you may contact us directly using the information above.
If you are not satisfied with our response, you may contact:
Office of the Privacy Commissioner of Canada
or any applicable provincial privacy regulator where appropriate.